Turnaround varies depending on appointment availability, whether the order is local or international, the design complexity, and the amount of stone setting or custom detailing involved. Simpler, more classic designs are usually faster than heavily embellished sets.

We do not currently offer Klarna or standard payment plans for custom pieces. A minimum 50 percent deposit is required before production begins. The remaining balance must be paid before collection or shipping.

When your piece is ready, we will contact you via your preferred channel. UK clients can book a free collection appointment so we can check fit in person and make any small final adjustments. International clients can choose insured shipping.

We offer Zoom consultations for remote and international clients. We guide you through the design process, explain whether a dental scan or mould kit is the better route, and talk you through the shipping workflow from start to finish.

Custom work is made-to-order and we do not offer refunds once production has begun. Because each piece is made specifically for one client, it cannot be resold in the same way as a standard retail item.