Refund policy

1. Returns & Exchanges

  • Because all work is custom-made and bespoke, we do not offer standard refunds.
  • If the piece does not fit, a refund will not be provided.
  • However, under Lifetime Servicing, we will handle the logistics for adjustments:
    • Pick-up from the client and delivery to our workshop
    • Return delivery to the client once the issue is resolved
  • Lifetime Servicing is automatically available to existing clients who have placed an order with us. It applies only to pieces made by Plygrnd Ltd.

2. Lifetime Servicing & Repairs

  • Lifetime Servicing allows clients to request repairs, resizing, or adjustments at any time.
  • Shipping for Lifetime Servicing issues is coordinated via Transglobal (or an alternative courier if needed).
  • A new dental impression may be required if the original is older than 5 years.

3. Refunds

  • Refunds may only be applicable if an item is defective and cannot be repaired or remade.
  • All production is subjected as non-refundable except in the case of defects.

4. Cancellation Policy

  • Orders may be cancelled before production begins.
  • Once production has started (dental impressions received or work underway), cancellation is not possible.

5. Contact Information

For all shipping, delivery, or returns inquiries:

Summary of Key Policies

  1. All orders have custom lead times after design and payment.
  2. Shipping varies 1–2 weeks via Transglobal door-to-door service, though an alternative courier may be used if required.
  3. Custom-made pieces cannot be refunded, but Lifetime Servicing covers fixes and adjustments.
  4. Defective or damaged items must be reported within 1–2 days.
  5. Lifetime Servicing is automatic for existing clients and applies only to Plygrnd-made pieces.
  6. Clients receive tracking and shipping labels via email or WhatsApp.