International Services Step-by-Step Guide

Last Updated: 02/03/26

This guide outlines the process for international clients to order custom dental jewellery or other bespoke pieces. Following these steps ensures a smooth experience from design to delivery.

Step 1: Digital Dental Impression Scan (STL File)

  • Clients are strongly encouraged to provide a digital dental scan in STL format.
  • Important: Digital scans must be performed by a licensed dentist or qualified dental professional. Your local dentist can provide the STL file, ensuring it is accurate and safe for us to use.
  • The digital file can be sent during the initial Zoom consultation, which allows us to receive it instantly to then be able to print it in-house.
  • Preferred method: Digital files are faster and more accurate, reducing shipping times and the need for physical impression kits.

Alternative: If a digital scan is not possible, we will provide a physical impression kit, shipped internationally (2–7 days depending on location). Clients will take their own mould and return it for production.

Step 2: Book a Zoom Appointment

  • Schedule a Zoom consultation with our team to discuss your design and project requirements.
  • During this session, we will review any reference images, your personality, and your budget.
  • We will break down pricing and adjust the design to fit your budget.

Step 3: Collect References & Images

  • Submit reference images, sketches, or inspiration to help our team understand your vision.
  • Clients are also encouraged to submit images of their teeth/jaw/mouth area to assist with precise fitting.

Step 4: Submit an Order Form

  • Completing an order form ahead of time helps speed up the process.
  • Include your contact details, preferred design, sizing, and payment options.

Step 5: Impression & Verification

Option A – Digital File

  • Send your STL file during your Zoom consultation or via email.
  • Our team can print it the same day, ready for production.

Option B – Physical Mould

  1. Receive the impression kit from us.
  2. Take your own mould following the provided instructions.
  3. Send us a video and images of the mould to verify it was done correctly.
  4. Once verified, we will arrange shipping to deliver the mould to our workshop for production.

Note: Verification ensures we avoid errors and delays in the final piece.

Step 6: Deposit Payment

  • Once the mould (digital or physical) is approved, a deposit payment is required to start production.
  • The deposit confirms the order and allows us to secure materials and schedule production.

Step 7: Production Process

  • Our team begins crafting your custom piece.
  • Each client is provided with a tailored lead time depending on the design complexity.
  • During this stage, we may contact the client if additional adjustments or clarifications are needed.

Step 8: Final Payment

  • Once the piece is completed, a final payment link (via Shopify) is sent to the client.
  • Clients confirm payment via email or WhatsApp.

Step 9: Shipping

  • After payment confirmation, we prepare your item for shipping.
  • Primary shipping method: Transglobal door-to-door service, with optional alternative courier if required.
  • Clients receive tracking information and shipping labels via email or WhatsApp.

Step 10: Delivery

  • The item is delivered to the client.
  • For any future adjustments or repairs, Lifetime Servicing is automatically available for existing clients.

Key Notes for Clients

  • Digital impressions are preferred for speed and accuracy.
  • Physical moulds take longer due to shipping and verification.
  • Tailored lead times ensure every piece meets the highest quality standards.
  • Lifetime Servicing covers adjustments, resizing, and repairs at any time.